Churn starts in public, long before anyone hits cancel
Frustrated users post before they file tickets, and buyers read those threads before they book a demo. Earshot watches the public channels where software-as-a-service (SaaS) products get compared, reads every mention with AI, and flags what needs a reply. From $49 a month.
Where buyers compare you
Software gets chosen in public: forum threads, comparison sites, app-store reviews, teardown videos. Earshot reads them with AI and keeps score. The cards below say exactly what is live today; anything still on the roadmap is marked coming soon, because we never fake an integration.
A churn thread, flagged while it is small
The thread below is invented, and labelled as a sample. The handling is exactly what the product does: Earshot read it, saw a churn signal rather than a routine gripe, scored the severity high, and raised the alert on the same refresh. Buyers researching you will find that thread; better if your reply is already in it.
“Two years as a customer. The latest update broke our export workflow and support has gone quiet. What is everyone migrating to?”
Alert email
SampleNeeds your attention: churn-risk thread inviting alternatives
A long-time customer publicly asking for alternatives scores high severity, so the alert lands in your inbox while a reply can still change the outcome.
Same four plans, sized for SaaS
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$99/mo
Pro adds the competitors buyers weigh you against, refreshed every 6 hours.
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$249/mo
Business covers a multi-product team: 3 projects, hourly refresh, room for every rival.
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